FAQ

How do I place an order?

You can place an order through our website or by sending us a direct message on Instagram. Simply browse our collection, add items to your cart, and follow the checkout process.

What payment methods do you accept? 

We accept major Payme, PayPal, FPS, and bank transfer.

Can I return or exchange an item if I don't like it?

Yes, you can return an item within 7 days after the order is delivered. Please note that we do not have an exchange policy, but you may return the product and reorder through our website. For more information, please refer to our full return policy.

What is the condition required for a return? 

The item must be in its original condition with all original tags and packaging included.

What if the items are defective, a different size, or a different product from my order?

Please email support.cyrajewellery@gmail.com with a photo of the product and we will assist you with the next steps.

How long does shipping take?

Shipping typically takes 5-7 business days within Hong Kong.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders over HKD 400. For orders under HKD 400, there will be a delivery fee.