Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you can return your item within 7 days after the order is delivered. The products you returned must be unused, unworn, and in their original packaging. Please note that earrings are non-returnable due to hygiene reasons.

Customers are responsible for the shipping costs associated with returns. Additionally, your original shipping costs are non-refundable.

 

Exchange Policy

We do not offer exchange. Please return the product for a refund and place a new order for another product.

 

Items with defects/wrong size

If your order is defective or in the wrong size, please contact us at support.cyrajewellery@gmail.com with a photo of the product and we will assist you with the next steps.

 

How to Make a Return 

To initiate a return, please follow these steps:

1. Email us at support.cyrajewellery@gmail.com to obtain a return authorization number.

2. Package the item securely and include the authorization number.

3. Ship the item back to us at the address provided. We recommend using a trackable shipping method.

4. Once we receive the item, we will process your return within 7 business days.